Get superfast, reliable internet you’ll love.

Frequently Asked Questions

• Where is Starry Internet available?

  Starry Internet is available in Boston, Denver, Los Angeles, New York, Washington DC, and Columbus OH. Check Availability to see if service is available at your address.

• What Starry Internet plans are available to me?

  Check availability to see what plans are available at your address. Our plans include:

  • Starry Plus, our most popular plan, is available everywhere Starry is. It’s just $50/mo for speeds up to 200 Mbps.
  • Starry Pro is $65/mo and comes with speeds up to 500 Mbps.
  • Starry Gig is $80/mo and comes with speeds up to 1 Gig (1000 Mbps).
  • Starry Select is $30/mo for speeds up to 100 Mbps. This plan is exclusively available, at no-cost, for customers who qualify for the Affordable Connectivity Program.
  • Starry Connect is $15/mo for 30 Mbps speeds. Exclusively available with our Starry Connect program.
• What does a Starry Internet subscription include?

  Every plan comes with:

  • Unlimited home internet with no data caps
  • Free professional installation with home WiFi check
  • Flexible month-to-month contracts, you can pause or cancel service anytime
  • Free 24/7 Expert tech support for your connected devices
  • 30-Day Happy Interneting Guarantee. If you don’t love us, we’ll give you your money back.
  • Free WiFi router rental, you can also use your own at no additional cost
• Is Starry Internet reliable?

  Yes! Our service is 99.9% reliable. This is competitive with other internet providers including Verizon, Xfinity, AT&T, Optimum, and RCN. Our most popular plan—Starry Plus—also comes with upload speeds that are 5x faster than most providers – which makes for a better experience for homes and businesses with more people and devices online at the same time. (Upload speeds are important for video calling, file uploads, and cloud syncing.)

• Does Starry Internet participate in the Affordable Connectivity Program?

  Yes! There are multiple ways to qualify including:

  • Your income doesn’t exceed certain limits, based on your location and household size.
  • You participate in a government assistance program like SNAP, Medicaid, or Federal Public Housing Assistance.
  • You live in a building that’s part of our Starry Connect program.
  • And more. See the full list of qualifications here.
• Can I upgrade or change my current Starry Internet plan?

  Yes, you can upgrade, change, pause or cancel your Starry Internet plan at any time – at no cost to you. Plan availability varies by address. Please contact our support team to make changes to your plan.

• I’m stuck in a contract with my current provider, can Starry bail me out?

  Yes, we can! Most Starry Internet customers are eligible to receive an account credit of up to $200 as reimbursement for any early cancellation fees you may incur with your previous internet service provider.

• What is a Happy Interneting Guarantee?

  We're so confident that you'll love our internet service that we've created a money back guarantee - making it truly 100% risk free to try Starry. Try us for 30 days and if you're not completely satisfied, we'll refund you.